All orders will be shipped via Regular Airmail, Registered Airmail, EMS offered provided by Hong Kong Post Office. Methods of shipment could be selected from shopping cart and relevant postal charge will be displayed accordingly.
Order Processing Time
3-5 normal working days (subject to product availability)
Once an order has been shipped, Ensotech will send an email notification with a tracking number to the customer.
Customers must bear all fees associated with customs duties and VAT tax. If the parcel is held by customs due to import duties and VAT tax requirements, it is the customer’s responsibility to pay for all such additional fees.
Air Mail: 15-30 days without tracking no. (Can't trace on-line)
Registered Air Mail: 15-30 days with tracking no. (Can't trace on-line)
EMS: 7-14 days with tracking number available to trace the status thru Hong Kong Post Office online tracing system
Once an order has been shipped, Ensotech will not accept refunds.
Shipping / Product Weight
The weight listed on the product pages represented to the shipping weight.
Un-deliver & Return Parcel
To prevent un-deliver and return parcel, always ensure given physical consignee address, consignee name and valid contact umber.
Do not provide post box
Always check the shipping details before logout the shopping cart
If you are planning to move in the very near future, do not make order until you have settled in your new address.
Disregarding any reasons, the Company will be charged the return delivery cost by our local Post Office for all undelivered or unclaimed parcels. The customer should be responsible for return delivery charge and re-shipment charge if parcels or goods returned "UNCLAIM" or due to address related problem.