Order Processing Time
3-5 normal working days (subject to product availability)
Once an order has been shipped, Ensotech will send an email notification with a tracking number to the customer. Please register an email address which you will check regularly.

Customs Declaration

Please note that all shipment will declare as truth value and descriptions for customs purposes.
Customers must bear all fees associated with customs duties and VAT tax. If the parcel is held by customs due to import duties and VAT tax requirements, it is the customer’s responsibility to pay for all such additional fees.

Delivery Time
Air Mail: 15-30 days without tracking no. (Can't trace on-line)
Registered Air Mail: 15-30 days with tracking no. (Can't trace on-line)
EMS: 7-14 days with tracking number available to trace the status thru Hong Kong Post Office online tracing system

Once an order has been shipped, Ensotech will not accept refunds.

Shipping / Product Weight
The weight listed on the product pages represented to the shipping weight.

Un-deliver & Return Parcel

To prevent un-deliver and return parcel, always ensure given physical consignee address, consignee name and valid contact umber.
Do not provide post box
Always check the shipping details before logout the shopping cart
If you are planning to move in the very near future, do not make order until you have settled in your new address.

Disregarding any reasons, the Company will be charged the return delivery cost by our local Post Office for all undelivered or unclaimed parcels. The customer should be responsible for return delivery charge and re-shipment charge if parcels or goods returned "UNCLAIM" or due to address related problem.

Postal Service Provider

All orders will be shipped via Hong Kong Post as the default postal service provider. Methods of shipment could be selected from shopping cart and relevant postal charge will be displayed accordingly.
If you want to use other provider for your shipment, please contact us before placing order.


Shipment sent as “freight on board, freight collect” which means that buyer is responsible for freight charges and liable for the goods from seller outbound port until the package delivered. Ensotech Limited liable for the goods sent out from our warehouse until the goods being transported at outbound port.


Any shipment and courier policies do not automatically insured, if you want to obtain insurance to cover your shipment please contact us before placing order. Please note Ensotech Limited is not the insurer to compensate with, insurance companies determine the final decision of the claim also the processing time.

Regarding to the Hong Kong Post Service their insurance cost, coverage, compensation, terms and conditions, please visit Hong Kong Speed Post Insurance Service.

If you decide to use other courier and their insurance service, please contact them to obtain the service before ordering.